Product Safety Campaign for Whirlpool AKM 274/IX Gas Hob (Safety Alert 027)

Product Safety Campaign for Whirlpool AKM 274/IX Gas Hob (Safety Alert 027)

Safety Alert 027 provides guidance to Gas Safe registered businesses/engineers about a product safety concern relating to a Whirlpool AKM 274/IX gas hob.

Safety Alert 027 provides guidance to Gas Safe registered businesses/engineers about a product safety concern relating to a Whirlpool AKM 274/IX gas hob.

Gas Safe Register has been advised by the manufacturer of a risk resulting from the wrong type of injector fitted to the front left burner on AKM 274/IX gas hob.

Whirlpool launched a product safety campaign on 25 April 2018 to rectify a small number of gas hob appliances sold in the UK.

Affected Whirlpool Component

This affects Whirlpool branded stainless steel, built-in gas hobs with the model number AKM 274/IX. The affected appliances were manufactured between September 2014 and March 2016.

Due to a technical issue in manufacturing, these appliances were produced with the wrong type of gas injector in the front left corner. The front left burner may emit levels of carbon monoxide above EU standards which, in very rare usage conditions, could present a risk of adverse health effects through inhalation.

There have been no reported incidents involving these products. Investigations have confirmed that the issue does not present a risk of fire or explosion.

Whirlpool AKM 274/IX

What Do I Need to Do If I Own, Use or Service One of These Hobs?

Whirlpool apologises for any inconvenience caused and is currently contacting all consumers directly who have registered their ownership of these products to inform them of this product safety campaign.

Consumers who own this appliance should contact Whirlpool’s customer care team on 0800 316 3885 to check if the model number (and serial number) of their appliance is involved in this product safety campaign, alternatively visit here.

Consumers can select a convenient time for an engineer to visit their home free-of-charge.

As a precautionary measure, consumers who own these products are advised not to use the burner in the front left corner until it has been modified by a Whirlpool engineer.

All other burners are unaffected and may continue to be used as normal in the meantime.

Need help installing, repairing or servicing your Whirlpool appliances? PHS engineers are only a phone call away!

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