Faulty Gas Connector on Bosch & Neff Hobs – SAFETY ALERT

Faulty Gas Connector on Bosch & Neff Hobs - SAFETY ALERT

Safety Alert published to provide guidance to businesses/engineers of a product safety concern relating to two models of BOSCH and NEFF gas hobs.

The following Safety Alert (SA) has been published to provide guidance to Gas Safe Registered businesses/engineers about a product safety concern relating to two models of BOSCH and NEFF gas hobs.

Faulty Gas Connector Safety Alert

Gas Safe Register has been advised by the manufacturer of a risk resulting from a faulty gas connector affecting two models of BOSCH and NEFF hobs.

This Safety Alert concerns the following built-in gas hobs sold in the United Kingdom and the Republic of Ireland.

Product: BOSCH built-in gas hob (knobs on the right side)

Product Code: NGU4151DB

Product: NEFF built-in gas hob (knobs on the right side)

Product Code: T20S31N0

Production Period: 2009-2011 (for both products)

Bosch built-in gas hob (knobs on the right side) - ngu4151db

A limited number of built-in gas hobs from the production period 2009-2011 are affected. Due to potential damage to installed gas connectors, in certain circumstances gas can escape in an uncontrolled manner and in extremely rare cases a risk of explosion can arise.

To avoid any potential hazard, owners of an affected appliance should turn off the gas supply to the appliance immediately and not use it until the connection fitting has been replaced.

BSH is offering every owner of an affected appliance a FREE replacement of the gas connector by an authorised service engineer at the owner’s home. BSH requests all customers of a product listed above to check whether their appliance is affected by this safety campaign.

Is Your Gas Hob Affected?

Arrange an Engineer Visit Today!

How to Check if Your Gas Hob is Affected

Look carefully at the gas hob shown above. If it is similar to your gas hob check whether it is affected by the voluntary safety measure. Please note down the model number (E-Nr.) and the four digits batch number (FD) on the type plate of your appliance (see figures below).

To check if your appliance is affected see here for Bosch and here for NEFF.

You can also enter the model and batch numbers into the gas cooking safety website to see if your hob it is affected or call the helpline on 0800 0287260.

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